Cookies Policy

SOTERweb, a trading arm of Montgomery & Coupers Ltd, is committed to protecting the privacy and personal data of all users. As a UK-based SME SaaS company serving public sector and commercial clients, we take our data protection responsibilities seriously. This document sets out how we collect, use, protect, and share personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Overview
This Cookies Policy applies to all SOTERweb including client-specific subdomains.

SOTERweb, a trading arm of Montgomery & Coupers Ltd, uses cookies and similar technologies to enhance the functionality, security, and accessibility of our web-based platforms. This policy explains how and why cookies are used, including those placed by third-party services such as HubSpot.

2. Use of Cookies
When you access a SOTERweb, technical information such as your IP address, browser type, and session data is collected automatically. This data helps us ensure system stability, monitor performance, and support accessibility tools.
Cookies are small data files that are placed on your device when you visit our website or systems. We use a combination of session cookies, which expire when you close your browser, and persistent cookies, which remain for a defined period or until manually deleted.

These cookies support features such as:

Maintaining secure login sessions
Storing user accessibility preferences (e.g. font, contrast, theme)
Analysing anonymised usage patterns for service improvements
Tracking system performance and reporting errors

3. HubSpot Tracking Cookies
Our public-facing website may use HubSpot cookies to support analytics, improve navigation, and assist with understanding visitor interaction with our content. These cookies allow us to evaluate how users engage with our site, including what pages are viewed, duration of visits, and submission of forms. This insight helps us refine and improve the user experience.
HubSpot cookies may include identifiers to distinguish new vs. returning users, track pages visited, and record session lengths. While these cookies do not store sensitive personal data, they may capture IP addresses and device/browser information.
We do not use HubSpot cookies on client-specific platforms or within core SOTERweb systems.

More information about how HubSpot uses cookies can be found at:
https://legal.hubspot.com/privacy-policy

4. Managing Cookies
You can control or disable cookies through your browser settings. Most browsers allow you to refuse all or some cookies and delete existing ones. Please note that disabling essential cookies may prevent SOTERweb from functioning correctly, especially with login and accessibility features.
To manage your cookie settings on our website, refer to the cookie banner or your browser’s help documentation.

5. Contact and Questions
If you have any questions regarding this Cookie Policy or how cookies are used across SOTERweb, please contact us via:
📧 Email: admin@soterweb.org.uk