Helpdesk

Helpdesk gives your building users a simple way to report faults, and gives your estates team one place to assign, approve, track and sign off repairs. Faults can be reported in SOTERweb on a desktop, tablet or phone, and people without a login can use a link on your intranet or in an email signature, or scan a QR code.

 

Each type of fault can be sent straight to the right manager, who assigns your own staff or a contractor with a priority and a finish-by date. Repairs over your cost or hours limits wait for approval, repair teams update the ticket from an email link without logging in, and the person who reported the fault or the manager can sign off the work. Automated reminders, tracked follow-up actions and reports on response and fix times against your service levels are built in.